Renewal by Andersen expands Solvay Glass service territory to Southern Tier

SYRACUSE — Solvay Glass, LLC, which also serves as the local retailer for Renewal by Andersen, is now covering a larger area for those Andersen products in the southern part of New York.

Solvay Glass, located at 735 Erie Blvd. West in Syracuse, sells and installs glass for windows and doors. Renewal by Andersen this past summer informed the local company that it was expanding its service territory to include the Southern Tier all the way to the Pennsylvania border.

Renewal by Andersen is the custom, full service division of Andersen Windows, Inc., which is part of Bayport, Minn.–based Andersen Corp.

Solvay Glass got word at “the end of July of last year,” says Lisa Stratton, sales and marketing director. “We were elated. We celebrated,” she adds. 

The firm’s coverage area now stretches to the Pennsylvania border and includes Binghamton, Endicott, Endwell, along with Tioga County, and Elmira.

For that same product line, the Solvay Glass territory extends north to Watertown, east to Utica–Rome, and west to Waterloo, according to Stratton.

Prior to last summer, the southern end of its service area for Renewal by Andersen only stretched as far as Cortland, Stratton says.

Renewal by Andersen based its decision to expand Solvay Glass’s coverage area on customer feedback, Stratton says.

Andersen forwards a survey to customers who purchase one of its products, a survey that Stratton describes as “everything.” The homeowners then complete the survey privately and send it back.

“We measured up in their eyes of what was important [which is, again,] protecting that brand promise,” Stratton says of Renewal by Andersen.

Solvay Glass has an overall customer satisfaction rating of 92 percent, “which is impressive in the remodeling/home improvement industry,” Stratton adds in an email.  

Stratton describes Renewal by Andersen as the “custom, full service division of Andersen Window and Door,” meaning the product isn’t available a big-box store. A contractor cannot purchase the product at Solvay Glass, she says.

Renewal by Andersen partnered with Solvay Glass in May 2008 because it had a showroom for the product and had been in good standing with the Better Business Bureau for more than 25 years, Stratton says.

In addition, Renewal by Andersen requires a full-time service department and its certification of Solvay Glass’ installers and production manager, she adds.

“The reason for that is a faulty installation will void the warranty. Hence, the reason that Renewal by Andersen won't let a contractor come in off the street and purchase the product,” Stratton says.

In its partnership with Renewal by Andersen, Solvay Glass is required to provide projections, including revenue, sometimes projected out as far as five years, Stratton says.

Solvay Glass also reports to Renewal on a “weekly basis,” including number of customers to whom the company has spoken, number of times it presented a price, and what the pricing structure looked like.

“So, they really do have a pulse on our company as far as how we’re pricing, what we’re pricing,” she says.

With the extended territory, Solvay Glass is considering possibly opening a location in the Southern Tier, but as of now, has “not pursued it,” says Stratton.

“That’s at least a year to a year-and-a-half down the road,” she says.

About the company

Founded in 1964, Solvay Glass operates in a 32,000-square-foot facility that includes 25,000 square feet of warehouse space and 7,000 square feet of showroom floor and office space, Stratton says.

The company owns its building on Erie Boulevard West, she adds.

Solvay Glass currently employs 35, which includes eight part-time employees, Stratton says. The figure also includes four new full-time employees who started with the firm this year to accommodate the expansion of its Renewal by Andersen territory.

Solvay Glass serves a customer base that is 95 percent residential and five percent commercial, Stratton says.

She describes Solvay Glass as a $5 million company and offered the same figure when asked about a revenue projection for 2014.

When asked if the expanded Renewal by Andersen territory might boost that annual-revenue figure, Stratton replied, “I would hope.”

Charles (Chuck) Cometti, son of company founder Henry (Hank) Cometti, is the sole owner of Solvay Glass.

Contact Reinhardt at ereinhardt@cnybj.com

SYRACUSE — Solvay Glass, LLC, which also serves as the local retailer for Renewal by Andersen, is now covering a larger area for those Andersen products in the southern part of New York.

Solvay Glass, located at 735 Erie Blvd. West in Syracuse, sells and installs glass for windows and doors. Renewal by Andersen this past summer informed the local company that it was expanding its service territory to include the Southern Tier all the way to the Pennsylvania border.

Renewal by Andersen is the custom, full service division of Andersen Windows, Inc., which is part of Bayport, Minn.–based Andersen Corp.

Solvay Glass got word at “the end of July of last year,” says Lisa Stratton, sales and marketing director. “We were elated. We celebrated,” she adds. 

The firm’s coverage area now stretches to the Pennsylvania border and includes Binghamton, Endicott, Endwell, along with Tioga County, and Elmira.

For that same product line, the Solvay Glass territory extends north to Watertown, east to Utica–Rome, and west to Waterloo, according to Stratton.

Prior to last summer, the southern end of its service area for Renewal by Andersen only stretched as far as Cortland, Stratton says.

Renewal by Andersen based its decision to expand Solvay Glass’s coverage area on customer feedback, Stratton says.

Andersen forwards a survey to customers who purchase one of its products, a survey that Stratton describes as “everything.” The homeowners then complete the survey privately and send it back.

“We measured up in their eyes of what was important [which is, again,] protecting that brand promise,” Stratton says of Renewal by Andersen.

Solvay Glass has an overall customer satisfaction rating of 92 percent, “which is impressive in the remodeling/home improvement industry,” Stratton adds in an email.  

Stratton describes Renewal by Andersen as the “custom, full service division of Andersen Window and Door,” meaning the product isn’t available a big-box store. A contractor cannot purchase the product at Solvay Glass, she says.

Renewal by Andersen partnered with Solvay Glass in May 2008 because it had a showroom for the product and had been in good standing with the Better Business Bureau for more than 25 years, Stratton says.

In addition, Renewal by Andersen requires a full-time service department and its certification of Solvay Glass’ installers and production manager, she adds.

“The reason for that is a faulty installation will void the warranty. Hence, the reason that Renewal by Andersen won't let a contractor come in off the street and purchase the product,” Stratton says.

In its partnership with Renewal by Andersen, Solvay Glass is required to provide projections, including revenue, sometimes projected out as far as five years, Stratton says.

Solvay Glass also reports to Renewal on a “weekly basis,” including number of customers to whom the company has spoken, number of times it presented a price, and what the pricing structure looked like.

“So, they really do have a pulse on our company as far as how we’re pricing, what we’re pricing,” she says.

With the extended territory, Solvay Glass is considering possibly opening a location in the Southern Tier, but as of now, has “not pursued it,” says Stratton.

“That’s at least a year to a year-and-a-half down the road,” she says.

About the company

Founded in 1964, Solvay Glass operates in a 32,000-square-foot facility that includes 25,000 square feet of warehouse space and 7,000 square feet of showroom floor and office space, Stratton says.

The company owns its building on Erie Boulevard West, she adds.

Solvay Glass currently employs 35, which includes eight part-time employees, Stratton says. The figure also includes four new full-time employees who started with the firm this year to accommodate the expansion of its Renewal by Andersen territory.

Solvay Glass serves a customer base that is 95 percent residential and five percent commercial, Stratton says.

She describes Solvay Glass as a $5 million company and offered the same figure when asked about a revenue projection for 2014.

When asked if the expanded Renewal by Andersen territory might boost that annual-revenue figure, Stratton replied, “I would hope.”

Charles (Chuck) Cometti, son of company founder Henry (Hank) Cometti, is the sole owner of Solvay Glass.

Contact Reinhardt at ereinhardt@cnybj.com