BALDWINSVILLE, N.Y. — The Centers for Medicare & Medicaid Services (CMS) has approved Research & Marketing Strategies Inc. (RMS) to administer a patient-satisfaction survey between November and February.
Its RMS Healthcare division will handle the administration of the surveys.
RMS, based in Baldwinsville, will administer the consumer assessment for health-care providers (CAHPS) for group practices participating in the physician quality reporting system (PQRS).
(Sponsored)
Unique Ways to Save Money As You Upgrade Your Business Technology
It’s no secret that innovating is the key to business growth and prosperity. To stay competitive, businesses must continually seek new technologies to enhance productivity. However, the issue of cost
Insurance Rates: What is really going on with these premiums and why they seem to be increasing!
This is a question we continuously get asked at CH Insurance. Clients with a good loss history, timely payments, excellent credit, and very good policies and procedures. All across the
The CAHPS program is a registered trademark of the Agency for Healthcare Quality Research (AHRQ), RMS said in a news release.
AHRQ is part of the U.S. Department of Health & Human Services.
Physician groups participating in CMS’ physician quality-reporting system initiative are required to select a CMS-authorized survey vendor to administer a patient-experience survey by Sept. 22, RMS said in the release.
CMS devised the CAHPS for PQRS survey to “capture patient-experience feedback about the care they received from group practices,” RMS said.
The yearly CAHPS for PQRS survey collects data through a series of survey mailings and follow-up phone calls to measure patient experience.
Approved survey vendors must “adhere to strict protocols and processes” in the survey administration to ensure that “all patients are receiving the survey in a consistent manner so that accurate comparisons can be made,” according to the RMS news release.
Contact Reinhardt at ereinhardt@cnybj.com