SYRACUSE, N.Y. — Nancy Williams has been hired as the new chief people officer at Loretto, the health-care organization announced on June 5. Williams was previously the director of patient experience and logistics at Crouse Hospital and is a long-term Loretto board member. In her new role at Loretto, she will be responsible for the […]
SYRACUSE, N.Y. — Nancy Williams has been hired as the new chief people officer at Loretto, the health-care organization announced on June 5.
Williams was previously the director of patient experience and logistics at Crouse Hospital and is a long-term Loretto board member. In her new role at Loretto, she will be responsible for the newly restructured human resources, shared services, and talent management teams.
“Nancy brings a wealth of in-depth experience to this position, including several advanced leadership positions at Crouse spearheading experience programs, managing diverse teams, leading strategic planning initiatives and driving significant process improvement projects to improve system throughput and quality care,” Kimberly Townsend, president and CEO of Loretto, said in a release.
Williams has an extensive clinical background and managed several large clinical teams during her tenure, including expertise in complaint and formal grievance management. She joined Crouse Hospital in 2000 as a registered nurse in the Intensive Care Unit and graduated from management of the Cardiac Care Center into her broader roles in patient experience and people leadership.
In addition to serving as a trustee for the Loretto Management Corporation board of directors for more than five years, Williams is active in many community and human-service organizations, including the Schwartz Center for Compassionate Healthcare, the Association for Patient Experience, the Beryl Institute, the American Nurses Association, and Administrators of Volunteer Services (AVS). She also served as a board member for Sarah’s Guest House for six years and remains an active supporter of the organization.
Williams holds a doctorate degree in education, in executive leadership, from St. John Fisher College; a master’s degree in nursing, leadership, and management from Walden University; a bachelor’s degree in nursing from Syracuse University’s College of Nursing; and a bachelor of science degree from SUNY Brockport.
Loretto says it’s the fourth-largest health-care provider in Central New York. Its services include adult day programs and short-term rehabilitation services, as well as its assisted-living communities and skilled-nursing facilities.
