RONALD FIGUEROA was recently promoted to resource sharing and facility manager at Syracuse University Libraries. He has more than 20 years of experience in academic-library service and operations, with a focus on resource sharing, interlibrary loan, and access services. Figueroa joined the Libraries in 2014 as interlibrary loan supervisor, and his responsibilities expanded to resource-sharing […]
RONALD FIGUEROA was recently promoted to resource sharing and facility manager at Syracuse University Libraries. He has more than 20 years of experience in academic-library service and operations, with a focus on resource sharing, interlibrary loan, and access services. Figueroa joined the Libraries in 2014 as interlibrary loan supervisor, and his responsibilities expanded to resource-sharing manager the following year. Figueroa is now responsible for management of the Syracuse University Libraries’ offsite storage facility and accompanying workflows. He also oversees delivery service, course reserves, and alternate format of library materials as an accommodation for authorized patrons. Under Figueroa’s leadership, all areas of his responsibilities have increased in usage and service improvement. Since assuming coordination of course reserves, usage has increased by 20 percent and usage of delivery service has increased by 15 percent.
