APAC Customer Services adding 150 jobs in Utica

UTICA, N.Y. — APAC Customer Services, Inc., a company that provides customer-care outsourced services, on Wednesday announced plans to add 150 full-time jobs in its Utica service center between now and March.

The positions will provide customer support for a global telecommunications client, APAC said in a news release distributed on Wednesday.

Earlier in 2014, the same firm on July 30 announced plans to add 50 jobs during the month of August. The company said those positions would also support a telecommunications client.

APAC will conduct a job fair on Jan. 8 from 9 a.m. to 3 p.m. at its Utica facility, which is located at 131 Genesee St.

“Our continued expansion in Utica demonstrates our commitment both to bringing valuable career opportunities to members of this community, as well as to delivering exceptional customer service and value to our clients,” Matthew Caron, site director of APAC Customer Services’ Utica location, said in the news release.

If a candidate is unable to attend the job fair, but is interested in a job in Utica, that person can visit the service center to apply in person Monday through Friday between 9 a.m. and 3 p.m.

A candidate can also apply online by visiting http://apacjob.com, clicking on “Call Center/Customer Service” and searching for job #140006201, according to the APAC news release.

Bannockburn, Ill.–based APAC Customer Services specializes in customer-care business-process outsourcing services including sales, customer care, technical support, and back-office services, according to its news release.

APAC operates through a technology and operational-delivery platform that spans North America, Latin America, Europe, Africa, and Asia, the firm said.

Plano, Texas–based Expert Global Solutions Companies is the holding company for APAC Customer Services, Inc., according to the APAC website.

Contact Reinhardt at ereinhardt@cnybj.com