Lots of money, effort, and time go into acquiring customers, but not nearly enough thought goes into keeping them coming back. Sure, there’s the occasional

For most of us, what we learn first sticks with us for a long time —often throughout our lives. That includes nursery rhymes, along with

1. Try something new. In their “Habits Across the Lifespan” study, Duke University researchers found that nearly half of human behaviors are habit-based, regardless of

It’s all about using your head There are plenty of people in the workforce that do “something,” but not so many who do what needs

Behind their assertions of self-confidence and annoying arrogance is an undeniable fact: It takes guts to get the endless unknowns and oddities of customers. But

The famed author, Thomas Merton, said we value people, not for who they are, but for their usefulness. This is the same mistake companies make