Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.
On Customer Service, Do Your Employees Really Hear You?
Knowing my passion for excellent customer service, my neighbor shared his recent service experience with me. He took his white truck in to be serviced.
Payment-Bond Claims: An Alternative Way to Ensure Contractors are Paid
All too often, unfortunately, many construction subcontractors do not get paid for labor or materials. In order to receive payment, most subcontractors resort to filing
Responding to Negative Posts on Social Media
Today’s technology makes it easy to engage with customers when things are going great. But what about when things are not going so well? How
Emotional and Social Intelligence: The Key to Long-Term Leadership
“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t
A Listener’s View: We Are Our Presentations
The goal of every presentation is to influence how listeners will think or act. Given that objective, few presentations make the cut. Although many people
Tax Benefits for Hiring Targeted Groups
The Work Opportunity Tax Credit (WOTC) is a valuable tax break for businesses that hire workers from certain targeted groups. Although it has been available
TEDCenter Helps Retrain Individuals to Compete in the Job Market
Stephanie Mayne is the human-resources manager at M.S. Kennedy Corp., a company based in the town of Clay that has been designing and producing high-performance
The Importance of Establishing Confidentiality and Trust
“Shh, can you keep this quiet?” Certainly, most of us have heard that phrase at one time or another from a boss or a colleague
Wellness Programs and the Affordable Care Act
As employers prepare for open enrollment, some may be implementing new wellness programs to encourage and reward employees for taking steps toward better health. Whether
The video “Wealth Inequality in America” was recently featured on Upworthy (www.upworthy.com), a social-media megaphone. It was then re-posted by a significant minority that’s become
Stay up-to-date on the companies, people and issues that impact businesses in Syracuse, Central New York and beyond.