BALDWINSVILLE, N.Y. — The Centers for Medicare & Medicaid Services (CMS) has approved Research & Marketing Strategies Inc. (RMS) to administer a patient-satisfaction survey between November and February.
Its RMS Healthcare division will handle the administration of the surveys.
RMS, based in Baldwinsville, will administer the consumer assessment for health-care providers (CAHPS) for group practices participating in the physician quality reporting system (PQRS).
(Sponsored)
Cybersecurity in Today’s Remote Work Environment
The response to the COVID-19 pandemic demonstrated that remote work was viable for many companies. Today, remote and hybrid work models have become standard options for most professionals. While remote
In the Market to Build? Get Started in 4 Simple Steps
Finding the perfect home isn’t always easy, especially in our world today. The U.S. Housing Shortage has created an ongoing challenge for homebuyers across the nation, opening the door to
The CAHPS program is a registered trademark of the Agency for Healthcare Quality Research (AHRQ), RMS said in a news release.
AHRQ is part of the U.S. Department of Health & Human Services.
Physician groups participating in CMS’ physician quality-reporting system initiative are required to select a CMS-authorized survey vendor to administer a patient-experience survey by Sept. 22, RMS said in the release.
CMS devised the CAHPS for PQRS survey to “capture patient-experience feedback about the care they received from group practices,” RMS said.
The yearly CAHPS for PQRS survey collects data through a series of survey mailings and follow-up phone calls to measure patient experience.
Approved survey vendors must “adhere to strict protocols and processes” in the survey administration to ensure that “all patients are receiving the survey in a consistent manner so that accurate comparisons can be made,” according to the RMS news release.
Contact Reinhardt at ereinhardt@cnybj.com