DeWITT, N.Y. — Citing concerns over the “evolving situation” with COVID-19, DeWitt–based Community Bank N.A. announced it has decided to close all branch lobbies and operate solely through available drive-thrus, as of Wednesday.
All branch lobbies will be available by appointment only, including branches with and without drive-thrus.
“We believe this decision is both conservative and prudent considering the current information the [Centers for Disease Control and Prevention (CDC)] has provided about COVID-19,” Hal Wentworth, Community Bank N.A. senior VP for retail banking, said in a statement. “We appreciate our customers’ continued support and understanding in this difficult time of uncertainty. Together, we can all do our part to help protect our local communities.”
Customers should also note that lobby appointments can be made by calling local branches.
Community Bank’s ATMs and secure night depositories will remain available. Additionally, the bank’s online, mobile, and phone-banking options will allow customers to bank from home.
Community Bank will continue to monitor updates and recommendations from the CDC and other local, state, and national authorities.