Compliance is “most utilized” support service NYCUA offers, membership survey finds

Some members of the New York Credit Union Association (NYCUA) — the trade association for the state’s credit unions — say compliance is the “most utilized” support service that it offers.

That’s according to NYCUA’s 2020 membership survey. It included feedback from 69 credit-union leaders, representing about a quarter of the association’s membership. NYCUA conducted the online survey in December, per an online news release on the organization’s website.

The survey also found that membership in the trade association “remains extremely valuable” to New York’s credit unions and that members “maintain highly favorable views of the organization.”

The survey found that 97 percent of respondents said NYCUA was “advancing the credit-union movement by advocating, educating, uniting and supporting the interests of all credit unions statewide.” It also found an identical percentage of respondents indicating that they were satisfied with NYCUA membership, membership was valuable to their credit union, and NYCUA is “effective at supporting credit unions.” 

The survey also found most respondents (percentages in the mid-90s) said that the trade association is “effective” on three matters, which include uniting the credit-union movement, as an advocate, and as an educator. 

“2020 was a challenging year for us all, but NYCUA continued to unite the state’s credit unions with unparalleled advocacy, professional development and support services. As we transition to 2021, New York’s credit unions can know we are here as their dedicated and steadfast partner — just as we have been for over 100 years,” William Mellin, president and CEO of NYCUA, contended.