Crouse Health opens rapid-evaluation unit in its emergency department

SYRACUSE, N.Y. — Crouse Health on Friday opened a newly expanded rapid- evaluation unit (REU) in its Pomeroy Emergency Services Department (ED).

It followed a four-month renovation project, Crouse Health said in its announcement.

When patients arrive at the ED walk-in entrance, they are directed to a team of health-care professionals (usually a physician and a technician) who then assess the patient’s condition. This includes all walk-in critical and non-critical patients, Crouse Health noted.

“As part of the rapid evaluation process, the Crouse ED team assesses the patient’s medical history, performs necessary tests, and determines the appropriate course of action,” Hilary Reeves, a registered nurse and Crouse Health’s emergency services director, said in the announcement. “By streamlining processes and dedicating specific staff to lower acuity cases, patients receive timely, efficient care without compromising quality.”.

The process helps manage ED flow by “efficiently” caring for patients who need lower-acuity care, Dr. David Mason, medical director for Crouse’s emergency services, said in the announcement.

“This benefits all patients by preventing overcrowding,” Mason said. “Faster evaluation and treatment leads to improved patient satisfaction.”

The REU project was made possible through a federal grant of $1 million secured by U.S. Senate Majority Leader Charles Schumer (D–N.Y.).

“Senator Schumer’s tireless focus and dedication in securing critical funding for our region’s healthcare providers continues to have a major impact on thousands of patients,” Dr. Seth Kronenberg, CEO of Crouse Health, said in the release.

The renovation of the ED’s main entrance also included the installation of a weapons-detection system, which is meant to “increase access and safety in the department overall.” Crouse Health went on to say that the physical environment has been designed to support safety and security with an open floor plan that “enhances visibility throughout the space.”