First Source Federal Credit Union launches interactive ATMs in downtown Utica

NEW HARTFORD, N.Y. — First Source Federal Credit Union says it is now offering interactive ATMs in downtown Utica, a move that it views as “an expansion into downtown Utica.”

Interactive ATMs are similar to standard ATMs, however with more capability, First Source said in a news release. Located on Cornelia Street, the interactive ATMs are accessible from Cornelia, Court and Genesee streets, the credit union noted.

In addition to standard ATM functions such as withdrawing cash and checking balances, these machines will allow First Source members to perform other transactions. On these machines, members can cash a check, transfer funds within First Source accounts, make payments on First Source loans, view transaction history, make envelope-free deposits of cash or checks, and withdraw cash in multiple bill denominations, which is “not limited to 20s.”

If using the machine during business hours, members will also have access to a First Source member-service representative live on-screen through video chat.

“When COVID-19 emerged, it made it even more imperative to be able to offer additional full-service virtual banking solutions to our membership,” Tom Neumann, president and CEO of First Source Federal Credit Union, said. “We are thrilled to be able to give our members a new convenient way to access their First Source accounts in the downtown area.”

First Source is in the process of converting all of its ATMs to the interactive version. Besides the ones in downtown Utica, interactive ATMs are also currently available in the New Hartford and Rome lobbies.

Those who aren’t members of First Source Federal Credit Union can still use the machines, but they will simply function at the standard ATM level for non-member use, First Source said.

About First Source

First Source Federal Credit Union has served its members since 1938. Originally founded as Utica Teachers Federal Credit Union, the name changed to First Source in 1992 to better reflect a broader membership.

The credit union serves more than 50,000 members with current branches in New Hartford, South Utica, North Utica, Herkimer, and Rome, a member-care contact center, and online and mobile banking.