SYRACUSE — A call-center firm based in Syracuse is dialing up for growth after landing a major contract.
Highfield Call Centers plans to hire up to 40 new employees by the end of the year after it won an account with the Canadian company Superior Plus Corp. (TSX: SPB) and its upstate New York arm, Griffith Energy, which is based in Brighton outside of Rochester and supplies heating oil, diesel fuel, propane, gasoline, and natural gas. Highfield has already hired five employees, increasing its staff to 70 people.
The Syracuse call-center company, headquartered at 807 N. Salina St., also opened a new facility to handle the Superior and Griffith contract. That facility is at 5990 Drott Drive in DeWitt.
Under the new account, Highfield provides after-hours call-center services to Superior and Griffith customers in the Northeast and Mid-Atlantic regions. It will handle urgent needs, emergencies, and crisis-overflow calls on weekends.
“We’re very excited to add the energy sector, especially a fine company like Superior Plus/Griffith Energy, to our family of clients,” Highfield President and CEO Joseph Randall Bonacci said in a news release.
Highfield also serves firms in the pharmaceutical and animal-health industries. Its offerings include inbound and outbound sales calls, customer-service calls, answering services, data entry, telephone research, and survey administration.
Contact Seltzer at rseltzer@cnybj.com