CLAY, N.Y. — Saying much of the furniture industry was “hit hard” by the pandemic, Clay–based Raymour & Flanigan Furniture and Mattresses says it has been able to keep items in stock and grow its customer loyalty by “providing superior service and quick delivery.” The company responded to a CNYBJ inquiry about how it has […]
CLAY, N.Y. — Saying much of the furniture industry was “hit hard” by the pandemic, Clay–based Raymour & Flanigan Furniture and Mattresses says it has been able to keep items in stock and grow its customer loyalty by “providing superior service and quick delivery.”
The company responded to a CNYBJ inquiry about how it has navigated the COVID-19 pandemic.
The furniture and mattress retailer says it’s been able to keep thousands of items in stock and available for delivery “in as soon as next day due to our in-house delivery teams.”
“The pandemic has also helped us expand our ability to meet customers where they want to shop and when, creating a seamless online to in-store experience where customers can shop online, visit a store to see a piece in person and complete their order wherever they feel most comfortable,” the retailer said.
Raymour & Flanigan describes itself as the largest furniture and mattress retailer in the Northeast and seventh largest nationwide.
The company started 2021 by naming Seth Goldberg as its next president. Goldberg replaced his father, Neil Goldberg, who had served as president and CEO since 1982. Neil Goldberg is now serving as chairman and CEO.
When asked about its goals for 2022, Raymour & Flanigan says it wants to continue providing “superior” customer service; leading sustainability efforts in the furniture industry; giving back to the communities it serves; and “creating a welcoming work environment where our associates are excited to come into work each day,” per its email response.
As for the company’s reaction to its recognition as a Central New York Legend, Raymour & Flanigan appreciates the honor.
“As a company who was founded in the Syracuse community in 1947 and one that takes pride in our New York roots, we’re very humbled to be recognized as a Central New York Legend along with the other incredible companies this year.”
