NBT Bank announced that Jacqueline Whalen,loan documentation and collateral control manager, has been promoted to vice president. She has 16 years experience in the financial-services industry. Whalen joined NBT Bank in 2013, following the acquisition of Syracuse–based Alliance Bank, where she managed loan operations. Prior to that, she held management positions in the loan operations and legal departments at Wells Fargo Financial Leasing in Syracuse. Whalen earned her bachelor’s degree at SUNY College of Technology at Utica