LINDA MICCIO

LINDA MICCIO has joined Research & Marketing Strategies, Inc. (RMS) as QualiSight Call Center supervisor. This role puts her at the head of coordinating and supervising all daily operations of the QualiSight Call Center — focusing on staff oversight and project management, ensuring that productivity and quality goals are met. She brings extensive experience in call-center operations, having worked in the industry for more than 20 years. Most recently, Miccio was the call-center supervisor for the National Safety Council for seven years.