KRISTEN FLYNN, call center manager at NBT Bank, has been promoted to vice president. Flynn joined NBT in 2004 as operations supervisor. In her current role, she leads a contact-center team in supporting a high volume of inbound and outbound calls and messages, and developing process improvements and efficiencies. Flynn earned a bachelor’s degree in […]
KRISTEN FLYNN, call center manager at NBT Bank, has been promoted to vice president. Flynn joined NBT in 2004 as operations supervisor. In her current role, she leads a contact-center team in supporting a high volume of inbound and outbound calls and messages, and developing process improvements and efficiencies. Flynn earned a bachelor’s degree in industrial relations and human resource management from Le Moyne College.
EVA GIBBONS, HR business partner, has also been elevated by NBT Bank to VP. Gibbons joined NBT in 2017. As HR business partner, she is responsible for providing strategic support to division leaders to enable employees to achieve optimal organizational performance and goal attainment. Before NBT, Gibbons served in HR support and leadership roles in banking, health care, and higher-education sectors. She earned a bachelor’s degree from SUNY Oneonta. She also attended the Graduate School of Banking for human resources.
BRENT MILLER, business banking loan center manager, has also been promoted by NBT Bank to VP. Miller joined NBT in 2013 as credit analyst. He is now responsible for ensuring credit quality of the business-banking portfolio and managing government-guaranteed lending programs for the bank. Miller earned a bachelor’s degree in finance from SUNY Canton. He also participated in the American Bankers Association Foundational Commercial Lending School. All three employees work in NBT Bank’s headquarters in Norwich.