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HCCC president, Murray, announces retirement
HERKIMER — Herkimer County Community College (HCCC) President Ann Marie Murray has announced her retirement after serving as the college’s third president for five and
Time Warner Cable Business Class to develop business-services center in DeWitt
DeWITT — Time Warner Cable, Inc. (NYSE: TWC) plans to develop a $7.3 million business-services center in a 55,000-square-foot space in the former Hechinger shopping plaza at 3179 Erie Boulevard in DeWitt. The project will create 95 new jobs over the next four years and moves 171 existing Time Warner Cable Business Class jobs into
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DeWITT — Time Warner Cable, Inc. (NYSE: TWC) plans to develop a $7.3 million business-services center in a 55,000-square-foot space in the former Hechinger shopping plaza at 3179 Erie Boulevard in DeWitt.
The project will create 95 new jobs over the next four years and moves 171 existing Time Warner Cable Business Class jobs into the new facility, which had long been vacant.
The existing jobs are in offices located in the Syracuse area, Ken Fitzpatrick, senior vice president and chief operations and transformation officer for Time Warner Cable Business Class, says in an interview.
“It’s all due to an expansion … the desire to get everybody under one roof, all of the employees, whether it’s sales, or care, or technical operations all under one roof,” Fitzpatrick says.
He is based in New York City but spoke to The Central New York Business Journal on Nov. 18 during a business trip to Columbus, Ohio.
The project is contingent on a lease agreement and Onondaga County IDA approval of sales-tax benefits.
The company’s residential business will remain its existing offices, Fitzpatrick adds.
The new, multi-functional center, which is expected to be open for occupancy in spring 2014, will serve the company’s commercial customers in the northeastern U.S.
It will be Time Warner Cable’s first consolidated business-services center.
Fitzpatrick calls the company’s business-to-business arm, branded as Time Warner Business Class, “the fastest growing area of Time Warner Cable.”
Time Warner Cable qualified for up to $2 million in performance-based Excelsior Jobs Program tax credits from New York state in return for its proposed investment and job-creation commitments, says Fitzpatrick.
The firm will pay for the remainder of the project cost using company assets, a Time Warner spokesman said in an email message.
Mark Bethmann, president of Bell Group, based in Syracuse’s Armory Square, worked with Chicago, Ill.–based Jones Lang LaSalle to help Time Warner Cable find the space for its expansion, the spokesman said.
Paradise Companies 2, LLC will serve as Time Warner Cable’s landlord in its new space, the company said.
When asked about the architectural services involved, the company indicated Time Warner has “some existing partners who are really familiar with our needs and help us maintain a level of consistency within our facilities.”
The Pioneer Companies of Syracuse is serving as the contractor on the project, according to Time Warner.
Time Warner Cable provides video, high-speed data, and voice services in the U.S., connecting more than 15 million customers to entertainment, information and each other.
Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services, the description said.
Contact Reinhardt at ereinhardt@cnybj.com
SBA Emerging Leaders initiative graduates its latest class
SYRACUSE — Representatives from more than a dozen local companies graduated from this year’s Emerging Leaders initiative (formerly known as e200), a program of the
Gifford and Allyn Foundations jointly announce recipients of 2013 Leadership Award
SYRACUSE — Gifford Foundation board president Jack Webb recently announced the recipients of the 2013 Kathy Goldfarb-Findling Leadership Award. The Allyn Foundation has joined the Gifford Foundation in presenting the award, and in acknowledgement of this new partnership have named two winners of “The Kathy” this year. Randi Bregman, executive director of Vera House, and
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SYRACUSE — Gifford Foundation board president Jack Webb recently announced the recipients of the 2013 Kathy Goldfarb-Findling Leadership Award. The Allyn Foundation has joined the Gifford Foundation in presenting the award, and in acknowledgement of this new partnership have named two winners of “The Kathy” this year.
Randi Bregman, executive director of Vera House, and Mary Beth Frey, executive director of the Samaritan Center, are the 2013 recipients of “The Kathy,” which is awarded to nonprofit leaders who are creative, collaborative, and embrace change, the foundations said in a news release.
The award provides a $2,500 honorarium for each recipient’s personal use — whether for professional development or personal growth opportunities.
The award was created in 2011 at the time of Goldfarb-Findling’s retirement to recognize her special approach to leadership, according to the release.
Gallup: Majority in U.S. say health care is not the government’s responsibility
Polling firm Gallup reported Nov. 18 that its most-recent annual health-care poll, conducted Nov. 7-10, found that 56 percent of U.S. adults now say it’s not the federal government’s responsibility to make sure all Americans have health-care coverage. Before 2009, “a clear majority of Americans consistently had said the government should take responsibility for ensuring
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Polling firm Gallup reported Nov. 18 that its most-recent annual health-care poll, conducted Nov. 7-10, found that 56 percent of U.S. adults now say it’s not the federal government’s responsibility to make sure all Americans have health-care coverage.
Before 2009, “a clear majority of Americans consistently had said the government should take responsibility for ensuring that all Americans have health care,” Gallup said in its survey report. That view peaked in 2006, when 69 percent of Americans said it’s the federal government’s duty to make sure all Americans have health-care coverage, while only 28 percent said it wasn’t.
“Attitudes began to shift significantly in 2007, and continued to change through the time President Barack Obama took office in 2009,” the Gallup report prepared by Joy Wilke said. “Americans who feel healthcare coverage is not the federal government’s responsibility have been in the clear majority the past two years.”
Attitudes across all three partisan groups have shifted away from the view that ensuring health-care coverage is government’s role, but most especially among Republicans and independents, according to Gallup.
Since 2000, the share of Republicans believing the government should not be responsible for ensuring all Americans have health coverage has risen from 53 percent to 86 percent, according to Gallup.
The polling firm found that 55 percent of independents currently say the government should not be involved with health care, up from 27 percent in 2000.
The percentage of Democrats holding this view now stands at 30 percent, up from 10 percent in 2006 and 19 percent in 2000, Gallup found.
“The continuing implementation of the [national health-care law] over the coming months and years will surely continue to shape Americans’ attitudes toward the federal government’s role in this area,” Wilke wrote. “It is not clear how the [law’s] troubled rollout to date will affect attitudes over the next year. But as the debate about the implementation of the new healthcare law has unfolded, Americans have become less likely than ever to agree that the federal government should be responsible for making sure that all Americans have healthcare.”
Gallup said it conducted telephone interviews of a random sample of 1,039 adults, aged 18 and older, living in all 50 U.S. states and the District of Columbia. The margin of error was plus or minus four percentage points.
Governor announces grants for local-government cost reduction
Several local governments in Central New York are among 68 governments statewide that will share in $4 million in grant funding to implement initiatives to streamline operations and “save taxpayer money.” Gov. Andrew Cuomo announced the grant awards on Nov. 12. The New York State Department of State will distribute the Local Government Efficiency (LGE)
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Several local governments in Central New York are among 68 governments statewide that will share in $4 million in grant funding to implement initiatives to streamline operations and “save taxpayer money.”
Gov. Andrew Cuomo announced the grant awards on Nov. 12.
The New York State Department of State will distribute the Local Government Efficiency (LGE) grants to 18 projects through which local governments are collaborating to reach operating efficiencies and savings goals, the governor’s office said in a news release.
The grants play a “central role in our efforts to empower” municipalities to increase efficiency and reduce costs for taxpayers, Cuomo said in a news release.
“With our support, local governments across the state are pursuing innovative approaches to their core operations. This ultimately enables local officials to more effectively control costs and reduce taxes levied on home and business owners in their communities,” Cuomo said.
The grants include an award of more than $87,000 for Onondaga County and the Central New York Interoperable Communications Consortium. The state is also awarding more than $361,000 for the consolidation of fire services in the towns of Lysander and Van Buren, according to the governor’s office.
In the North Country, the town and village of Gouverneur will use an award of $396,000 to consolidate their wastewater-treatment plants.
The state also awarded the Mohawk Valley Water Authority a grant of more than $112,000 for a western Mohawk Valley regional-water study, the governor’s office said.
In the Southern Tier, the state awarded Elmira Heights and Horseheads a grant of more than $49,000 for consolidation-feasibility study.
The village of Watkins Glen will also use a grant of nearly $44,000 for the Project Seneca Sewer consolidation study, according to Cuomo’s office.
Contact Reinhardt at ereinhardt@cnybj.com
A La Carte Business Services to move to new, nearby space
SALINA — A La Carte Business Services is moving to a new location across the highway from the office where it has operated since April 2012. The business is moving from 916B Old Liverpool Rd. in Salina to the Lakeshore Office Building across the highway at 913 Old Liverpool Rd. It’ll be one of several
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SALINA — A La Carte Business Services is moving to a new location across the highway from the office where it has operated since April 2012.
The business is moving from 916B Old Liverpool Rd. in Salina to the Lakeshore Office Building across the highway at 913 Old Liverpool Rd. It’ll be one of several tenants in the building that also includes Pinnacle Dental Group and CCPlus, Inc., a computer-technology firm.
A La Carte Business Services specializes in office operations for small to medium-sized businesses, including outsourced accounting and bookkeeping services, office systems, cost analysis, and payroll services.
It also offers a training course on the use of QuickBooks software for companies and organizations with staff members focused on bookkeeping.
“We are moving our desks the Monday before Thanksgiving [Nov. 25] and we will officially open the doors Dec. 2,” says Chris Belna, president and owner of A La Carte Business Services.
Belna is hoping to take advantage of the “slowness” of that week to get established in the new space, she says.
A La Carte Business Services is moving from its current, 900-square-foot space, on the second floor of a building that also houses Edward Jones financial advisor Jim Henty. Its new space in the Lakeshore Office Building is about 850 square feet, Belna says.
“It’s about the same amount of space that we have now but reconfigured to better suit us,” she adds.
A La Carte’s current space can accommodate up to six people, and the company currently employs four full-time workers, including Belna.
Its new location can accommodate up to eight people, she adds. The firm also has the right to expand to an adjacent 450-square-foot space, if it’s available
The new office space will provide first-floor access, additional parking, and space available to place a sign for drivers and passersby to see.
“A lot of people drive down Old Liverpool Road every day,” Belna says.
The entrance to the company’s current space is a side door that includes A La Carte’s name and logo, consisting of four interconnected puzzle pieces.
A La Carte rents its current space from Michael Charles. That space has allowed the company to grow its client base.
The company now works with 55 clients and has grown its revenue 140 percent in 2013 compared to the previous year, Belna says, declining to disclose specific figures.
“I love this space, but to get out in front of the building where we’re a little bit easier to find and [offers] a little bit more reconfigured space was really key for us.” Belna says.
A La Carte signed a lease with Dr. James Richardson, a dentist at the Pinnacle Dental Group and the landlord at the Lakeshore Office Building.
Belna’s boyfriend, Nicholas Montanaro, designed the space, and Richardson handled the build out of the space, which is financed through the lease agreement, Belna says.
As a resident of Liverpool, Belna had always liked the Lakeshore Office Building as a possible location for her company.
“It’s just kind of quaint and sitting there and [provides] easy access,” she says.
However, when she was looking for space after starting her business, the price per square footage was too expensive, Belna says, so she opted for the space where it has operated since April 2012.
But Belna kept her eye on the building. When she noticed that Pinnacle was moving into the structure Belna did some investigating and learned the building had new ownership.
Richardson had reduced the square footage price to attact new tenants, she says.
“So, we started a negotiation with the new owner to see if I could get what we needed over there at the price they were offering and we were able to do it,” she says.
It’ll be A La Carte’s second office in three years of operation, which initially began in Belna’s home in Salina.
Prior to starting A La Carte Businesses Services, Belna spent more than two decades in operations and business management in the restaurant, investment, and construction fields.
Along the way, Belna discovered that the operating a company is the same “no matter what your product is,” knowledge that inspired her to launch her own company focused on business operations.
Spark.Orange aims to solve business problems with technology
SYRACUSE — Spark.Orange, LLC, a salesforce consulting and web-application development company based at the Syracuse Tech Garden, makes its mission tackling business problems, like customer service, with technology. It does so by partnering with and using the software of San Francisco, Calif.–based Salesforce.com, Inc. (NYSE: CRM). “We are a Salesforce cloud-alliance partner, which means that
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SYRACUSE — Spark.Orange, LLC, a salesforce consulting and web-application development company based at the Syracuse Tech Garden, makes its mission tackling business problems, like customer service, with technology.
It does so by partnering with and using the software of San Francisco, Calif.–based Salesforce.com, Inc. (NYSE: CRM).
“We are a Salesforce cloud-alliance partner, which means that we have to meet certain criteria with the company in order to maintain our partnership,” says Derek Vargas, a co-founder and managing principal of Spark.Orange.
“Salesforce.com does not implement [its] own solution. They only sell it,” Vargas says.
Salesforce is the “number one” cloud CRM [customer-relationship management] software company in the world serving companies that range in size from small businesses to Fortune 50 firms, Vargas says. Salesforce.com projects it will generate $4.05 billion in revenue in its current fiscal year ending in January 2014.
The company also services the nonprofit sector, so CRM in that case stands for constituent-relationship management, Vargas adds.
For Spark.Orange, the goal is to resolve “complex” business problems with technology, he says.
“For Salesforce, for a lot of people that means creating operational efficiencies and accelerating revenue and marketing efforts through the use of the CRM platform,” Vargas adds.
Cloud computing has essentially taken the hardware out of technology for a lot of businesses, Vargas says.
Larger programs, databases, and file storage, have historically been housed internally and networked to all the machines.
“That no longer has to happen,” he says.
A company like Salesforce.com will have “server farm upon server farm,” and manage, protect, and secure a client’s data. All the client has to do is log in through the Internet to connect to your package of information.
“The cloud, essentially, frees business of the hardware requirement outside of the actual machine you’re working on at the time,” he says.
Launching Spark.Orange
Vargas and co-owner Aliza Seeber previously worked together at Smart Sales, LLC, a Skaneateles–based boutique management consultancy with a focus on sales and marketing optimization, as described on the Spark.Orange website.
Vargas most recently served as managing director at Smart Sales, and Seeber was a certified Salesforce.com consultant and administrator.
Smart Sales had used CRM as “backbone” for a lot of its sales and marketing and management-consulting engagements, including the Salesforce.com software, Vargas says.
Calling it “eye opening,” Vargas and Seeber began to view the Salesforce software as “much better” than anything else on the market.
They believed in “how effective it could be in allowing companies to hit their revenue targets and to really accelerate marketing and make people more effective,” Vargas says.
Their colleagues at Smart Sales wanted to pursue a different direction with the company, but, in the Salesforce software, Vargas says he and Seeber “found what we wanted to be doing.”
“It all happened … quickly,” Seeber says, noting they founded Spark.Orange in January of this year, following discussions with their Smart Sales colleagues in late 2012 and early in the New Year.
Vargas and Seeber set up space in the Syracuse Tech Garden, and started generating client leads through “word of mouth” and building a presence on social-media platforms.
“That’s something that’s definitely helped,” Vargas adds.
They’re also using their own contacts and getting referrals from clients, he says.
Growth
Vargas declined to disclose a revenue figure for Spark.Orange’s first year in business, but sees plenty of growth in 2014.
“We expect, very conservatively, that we’ll see probably 100 percent year over year revenue growth. A lot of that is due to the nature of the work,” he says.
In addition to Vargas and Seeber, the firm’s staff includes two full-time and two part-time contractors.
Spark.Orange hopes to add two full-time employees during the first quarter of 2014 and one to two full-time employees per quarter the rest of the year, says Vargas.
“We’ll be close to triple the size that we are right now by the end of next year,” he adds.
Vargas says he and Seeber are “serial entrepreneurs,” noting they’ve started their own businesses in the past.
Prior to his time at Smart Sales, Vargas co-founded Digital Events, LLC, a Denver–based design, film, and post-production house.
Vargas attended the University of Connecticut-Stamford but left the school after two years to pursue work.
Seeber, a Syracuse native, co-founded Bush Crane & Ariel Lift Services, LLC with her husband and father-in-law in 2008. She was still working at Smart Sales at the time.
She is a 2004 graduate of the S.I. Newhouse School of Public Communications at Syracuse University with a dual degree in newspaper journalism and political science.
On Nov. 20, Seeber was among the honorees at the 40 under Forty awards program produced by Bizeventz, a sister company of The Central New York Business Journal.
Seeber landed the job at Smart Sales when she returned to Central New York from Hawaii, where she and her husband had been living while he served in the military, she says.
In naming their business, Seeber liked the term “spark” because the firm could “have it as an overlying theme” on its website, business cards, and marketing materials.
For example, “spark innovation,” Seeber says.
Vargas, who grew up in Connecticut, suggested attaching Orange to localize it to Syracuse.
What about the period between the two words?
“We liked it,” Vargas says.
Contact Reinhardt at ereinhardt@cnybj.com
Dave’s Hard Surface Restoration has only scratched the surface
WEST MONROE — After 35 years of working for someone else’s company, David (Dave) Ciereck is now operating his own business. Ciereck launched Dave’s Hard Surface Restoration, the “doing business as” name of Ciereck Enterprises, LLC, in July. He operates the business from his home in the town of West Monroe. He started the business
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WEST MONROE — After 35 years of working for someone else’s company, David (Dave) Ciereck is now operating his own business.
Ciereck launched Dave’s Hard Surface Restoration, the “doing business as” name of Ciereck Enterprises, LLC, in July. He operates the business from his home in the town of West Monroe.
He started the business after working seven years as an operations manager for Equipment & Controls Africa in its office in Cabinda, Angola. The U.S. headquarters of Equipment & Controls Africa is in Carnegie, Pa., according to its website.
With his visa expiring, Ciereck left Equipment & Controls Africa in July to return home to Central New York to focus on starting his own business with an eye toward eventual retirement.
“I didn’t want a regular job. I wanted a business,” Ciereck says.
While searching online, he “stumbled across” The Master’s Touch, Inc. of Glendale, Ariz. from which he purchased his floor-restoration business.
In conducting his research, he couldn’t find “a lot of people” offering that type of service in Central New York.
In describing its business system on its website, The Master’s Touch says, “Start with a proven hard surface cleaning & restoration system that provides you the ability
to earn a six figure income!”
Both Ciereck and the website of The Master’s Touch indicate it is not a franchise.
A franchise requires royalty payments, he says, but that’s not part of Ciereck’s agreement with Masters’ Touch. Franchises require their franchisees to operate under their rules, Ciereck adds, while he’s “free to expand and do whatever else I feel is necessary to do.”
It also didn’t require an agreement restricting his service to any specific geographic location, he adds.
“I purchased the equipment and got the training from them, and I get lifetime support from them,” he says.
When asked how much he had to pay to acquire the equipment from The Master’s Touch, Ciereck declined to disclose the figure, saying only, “It wasn’t cheap.”
He used his own assets for a “good chunk” of the down payment. Salt Lake City, Utah–based Aztec Financial, LLC, which provides financing for entrepreneurs working with The Master’s Touch, lent Ciereck additional capital to make the down payment, he says.
Ciereck’s investment included trailer-mount equipment for high-pressure, hot-water extraction for the cleaning of carpets, tile, and grout floors.
“Main-line work is tile and grout cleaning, restoring tile and grout to its original color and cleanliness,” he says.
As Ciereck describes it, grout is the series of lines between tiles on a hard-surface floor.
“Tile itself is very hard. It’s non porous, so dirt cannot penetrate it. The grout is very porous and dirt gets in it and stays there,” he says.
Ciereck also handles carpet cleaning, concrete cleaning, and grease removal.
He’s also getting calls from customers asking if he has the capability of placing an epoxy coating on concrete for painting those surfaces, he says.
“We can do this,” he adds.
So far, he’s serviced about a dozen commercial customers and about 30 residential customers, he says.
Ciereck is currently hoping to hire two full-time employees before year’s-end and another two full-time workers by the end of 2014.
Besides generating additional revenue, Ciereck wants some employees so he can start focusing on the marketing of his company.
To get the business started, The Master’s Touch designed the Ciereck’s website, and he maintains its content with updates.
“It was part of the package,” he says.
The Master’s Touch also provided him with marketing brochures and he speaks with company officials every few weeks, he says.
Ciereck declined to disclose any revenue figures for 2013 or projections for 2014.
He worked for 35 years in the industrial maintenance and restoration field. In addition to his most recent work as operations manager for Equipment & Controls Africa, he also spent time as a plumbing foreman for Burns Bros Contractors of Syracuse.
As Ciereck looks to grow his restoration business in 2014, he has a simple philosophy.
“We never make promises we can’t keep,” he says. “You can never get caught in the truth.”
Contact Reinhardt at ereinhardt@cnybj.com
Downtown Ithaca welcomes two new businesses
ITHACA — The Downtown Ithaca Alliance and Ithaca Mayor Svante L. Myrick announced that two new businesses recently opened in downtown Ithaca. STREAM Co-Lab, located at 123 South Cayuga St., Suite 201, is an architecture and landscape architecture firm founded by Noah Demarest in 2012. It is an innovative collaborative design studio shared with Whitham
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ITHACA — The Downtown Ithaca Alliance and Ithaca Mayor Svante L. Myrick announced that two new businesses recently opened in downtown Ithaca.
STREAM Co-Lab, located at 123 South Cayuga St., Suite 201, is an architecture and landscape architecture firm founded by Noah Demarest in 2012. It is an innovative collaborative design studio shared with Whitham Planning and Design, Attention Span, Randall + West Planners, Marshall Hopkins Illustration, and SPEC Consulting, according to the Downtown Ithaca Alliance.
Mockingbird Paperie, located at 142 The Commons, is a newly renovated paper, stationery, and card purveyor that originated as Ithacards in 2008. While retaining Ithacards’ bestselling products, proprietor Suzanne Loesch has expanded the product line to include writing instruments, wedding invitations, and decorative papers and stationery from all over the world, according to the Downtown Ithaca Alliance.
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