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Le Moyne’s Madden School of Business forms partnership with Family Business Center

SYRACUSE — Le Moyne College on Nov. 4 announced a partnership with the New York Family Business Center (FBC) that will involve a number of ongoing activities and collaborative initiatives to benefit both organizations. The school made the announcement at the 4th annual Family Business Conference held at Beak & Skiff Apple Orchards, Inc. in […]

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CenterState CEO, Brookings roll out metropolitan business plan

SYRACUSE — CenterState CEO and the Brookings Institution on Nov. 7 released a metropolitan-business plan that identifies five “key” findings with “clear” implications for “redefining the region’s economic profile.” That’s how the organizations described the report, titled “CenterState Agenda for Economic Opportunity,” which they released during an event at Syracuse Stage. The report, which was

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Upstate consumer sentiment falls to lowest level in two years

The shutdown of the federal government, which lasted 16 days in October, was enough to sour consumers across upstate New York and reduce their willingness to spend money. For the entire state, the confidence level dipped to its lowest point in nearly two years. Consumer sentiment in upstate New York fell 6.5 points to 65.2

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How to Take Control of Your Online Reputation

Social media isn’t new anymore. Just about everyone uses Facebook, Twitter, YouTube, LinkedIn, blogs, photo-sharing sites, and more. And it’s not new for organizations to use these sites for two-way communication with many different audiences. Does your organization have an official presence on social media? You might be surprised to find what you think is

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On Customer Service, Do Your Employees Really Hear You?

Knowing my passion for excellent customer service, my neighbor shared his recent service experience with me. He took his white truck in to be serviced. When he dropped the truck off, the service adviser was busy on his computer. He looked up, told him to leave the keys, and he would call when it was

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What Big Retail Chains Really Took

If you look around our cities and towns, you have to know that big retail chains destroyed a way of life. Today you shop in malls instead of small stores — in supermarkets instead of corner groceries. Department stores died. Eventually Walmart will offer everything from brain surgery to funerals — and all that. The

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Give active military a tax break

Our all-volunteer military is the most effective in the world because of the men and women who risk their lives every day to protect us. Their service is essential to our nation’s security, but it places an enormous burden on them and on their families as well, and we owe them our support and our

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