Northland Communications, a Central New York–based telecommunications provider, has welcomed new employees to its growing team, as well as transitioned some existing roles due to an increase in customer demand and capabilities. The information technology team gained a new helpdesk technician, DEWEY RAGONESE. He provides technical advice, assistance, and support to employees, and modifies and […]
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Northland Communications, a Central New York–based telecommunications provider, has welcomed new employees to its growing team, as well as transitioned some existing roles due to an increase in customer demand and capabilities. The information technology team gained a new helpdesk technician, DEWEY RAGONESE. He provides technical advice, assistance, and support to employees, and modifies and repairs computer hardware and software systems. KATIE TAISEY and MARK CANALE have joined the Northland team as network systems engineers. They manage and develop network and system infrastructure to ensure reliable and efficient services. Additionally, they work with multiple departments within the company to best develop, install, and support the firm’s products. BILL ALMOND has joined the Network Operations Center (NOC) team as an NOC technician. He works with customers to remotely troubleshoot service issues and resolve any concerns by handling inbound calls and service tickets to track customer needs in a timely manner. WILL EDWARDS, who has been with Northland since 2018, has now transferred to his new role as a BU installation technician. He will lead the planning of and physical installations of Northland’s equipment and services including its all-in-one cloud communications solution, Business Unlimited.