BIG FLATS, N.Y. — Wayfair — a Boston–based online retailer of furniture, home furnishings, and décor items — formally opened its new operations center in Big Flats in Chemung County with a ribbon-cutting event on Tuesday.
The 63,000-square-foot facility is a customer service and sales office and it first opened in July, according to Griffin Carroll, a company spokesperson.
“Since opening in July, our Big Flats office has seen faster growth than any of our other sales and service offices around the country, already at 250 employees,” Carroll tells BJNN in an email. “With previously announced plans to bring 450 jobs to the area, we are already more than halfway there.”
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At the ribbon-cutting event, Wayfair co-founder Steve Conine spoke about his roots in the area, as his parents grew up in Prattsburgh. Also, he and company co-founder Niraj Shah are graduates of Cornell University in Ithaca. The two men started the business in their senior year at Cornell, becoming CSN Stores in 2002.
The business has grown to employ nearly 10,000 people around the globe. Wayfair says it offers more than 10 million products and has 12.8 million active customers. The company generated $5.7 billion in net revenue for the one-year fiscal period ending June 30, 2018.
In addition to Big Flats, Wayfair has customer service and sales offices in Boston, Maine, Texas, Utah, and Ireland.
Contact Rombel at arombel@cnybj.com
Photo credit: Wayfair
