Dawn Carlson has been named vice president. She has been with BBB for 21 years. Carlson started in the Complaint and Inquiry department before being named IT manager. In 2011, she was promoted to director of operations and in January 2014, she was promoted to chief operating officer. As vice president, Carlson oversees the Operations and Accreditation departments at BBB.
Shawn Stover has been named director of the BBB Foundation of Upstate New York. She came to BBB in 2013 as charity review director. Before joining BBB, Stover was the director for the Western New York Division of the March of Dimes. As foundation director, Stover oversees BBB Foundation programming, including charity review.