People news: City of Syracuse appoints director of digital services

SYRACUSE, N.Y. — Syracuse Mayor Ben Walsh announced he has appointed Debdulal Bagchi as deputy director of digital services in the city’s Office of Analytics, Performance, and Innovation.

In this role, Bagchi will be responsible for promoting digital innovations and supporting digital solutions to improve city government service delivery for residents. He will also work with departments to enhance transparency and constituent engagement by ensuring that the city’s software tools enable meaningful and accessible experiences for citizens, according to a city news release. Bagchi will focus on service improvement and change management across City of Syracuse departments to ensure city services are delivered efficiently for internal and external stakeholders and adapted for the most current technology.

Bagchi has been working for City of Syracuse government for three years. Prior to his new role, Bagchi served as the city’s technical product manager. In this position, he established, implemented, and assessed controls for efficient daily operations of applications and software and played a critical role in the implementations of SeeClickFix, which powers the SYRCityline app, and the city’s permit software application, called Camino. Bagchi previously worked in digital-management roles at Syracuse University, Scripa Group, and HabitU, as well as several software startups and media and technology consulting companies.

Bagchi received a postgraduate certificate in e-government management and leadership from Syracuse University’s Maxwell School of Citizenship and Public Affairs, a postgraduate degree in marketing from the Times School of Marketing in New Delhi, India, and bachelor’s degree in biotechnology from Bangalore University in Bangalore, India.