Research & Marketing Strategies, Inc.

Research & Marketing Strategies, Inc. (RMS) recently added  JAMES FLEMING as a health-care transformation specialist. As an integral member of the RMS Healthcare Division, his primary responsibility is to provide targeted health-care consulting by partnering with clients seeking to achieve and maintain Patient-Centered Medical Home Recognition, as well as other health-care transformation projects. Fleming works with clients to develop core operational processes to enhance patient-centered, quality-driven care delivery. He also engages in facilitating client meetings and managing all project deliverables to ensure all project goals are achieved. Fleming earned a bachelor’s degree in psychology from Le Moyne College. He is currently completing his master’s degree at SUNY Upstate Medical University in behavior analysis studies.

RMS also recently added PATRICK FIORENZA as research analytics manager. His interests lie at the intersection of research and strategy. As a skilled facilitator and researcher, he is passionate about helping clients achieve their goals through effective research and evaluation. Fiorenza has extensive experience in survey design, data analysis, program evaluation, qualitative, quantitative, and mixed-methods research. As the research analytics manager at RMS, he supports the market and organizational research needs of diverse clients, including those in the health, education, and energy sectors. Fiorenza came to RMS from his previous position as director of performance improvement for  Catholic Charities of Onondaga County, where he helped create a data-driven culture  of quality improvement across the agency’s varied services. He holds a master’s degree in  public administration from Syracuse University, and is pursuing his doctorate in curriculum, instruction, and science of learning from the University at Buffalo.