St. Joseph’s launches an office of patient experience

SYRACUSE — St. Joseph’s Hospital Health Center today announced the opening of its office of patient experience, which focuses on all patient interactions throughout its system of care.

The office of patient experience will work collaboratively with other departments to ensure care is consistently “patient-centered” and focused on “quality, safety, and clinical outcomes,” the hospital said in a news release.

The office will work to “effectively” integrate multiple service areas and programs, including patient relations, patient survey-data analysis, the patient/family advisory council, volunteer services, and interpreter services.

The program also focus on diversity and inclusion, ethics, palliative care, service excellence training and coaching, and the development of programs to create a healing environment.

St. Joseph’s has appointed Amy Szczesniak to serve as director of the office of patient experience. Most recently a clinical-nurse specialist, Szczesniak has worked at St. Joseph’s for nearly 15 years, the hospital said.

Contact Reinhardt at ereinhardt@cnybj.com