Survey: 86% of hotels see supply- chain issues impacting operations

More than 70 percent face increased costs, lack of availability for key items

Supply-chain disruptions are affecting the operations of more than eight in 10 surveyed hotels, and nearly three out four hotel operators say the disruptions are negatively impacting their business revenue, according to a recent survey of American Hotel & Lodging Association (AHLA) members.

 Specifically, 86 percent of respondents reported that supply-chain disruptions were having a moderate or significant effect on their operations. More than half (52 percent) say the problem has grown worse over the past three months. The survey found 74 percent saying supply-chain issues are having a negative impact on business revenue.

 The impact on operations could have repercussions for employment.

 “Hotels have a complex supply chain that requires regular procurement of a wide range of goods and services each day. And whether it’s production backups or shipping delays, supply chain disruptions are compounding hotels’ existing problems and increasing operating costs during an already tough time,” Chip Rogers, president and CEO of AHLA, said in a Dec. 9 release. “This survey highlights just how widespread these challenges are for hoteliers.”

 Respondents do not expect the supply-chain disruptions to be resolved any time soon, with 46 percent indicating they expect disruptions to last six months to a year and another 36 percent expecting them to last more than a year. 

The survey of more than 500 AHLA members was conducted November 8-22.