SYRACUSE, N.Y. — Syracuse Mayor Ben Walsh on Tuesday announced the appointment of Denise Moore as the new cityline coordinator.
In her new role, Moore is responsible for managing the day-to-day operations of SYRCityline’s customer-service call center. Her work will include oversight of the hiring, training, and monitoring of the SYRCityline team, in addition to providing constituents with timely responses submitted through the mobile app and web portal.
Moore started her new position in early August and reports directly to Corey Driscoll Dunham, the city’s chief operating officer.
“Denise is a beloved City of Syracuse employee. Her work within the Parks Department over the years has shown that her heart has been set on serving residents in our community,” Walsh said in a release. “Having Denise in this position will continue the work she has done to meet the needs of constituents after coming to City Hall to help during the pandemic. We are happy to have her leading the SYRCityline team as we strive to deliver quality constituent services.”
For more than 15 years, Moore has worked with youth and their family members in her previous role as director of the Seals Community Center at Kirk Park. Her work involved supervision of center staff, implementation of program activities, acquisition of grants, interfacing with community agencies, and gathering support from local businesses.
Before working for the Department of Parks, Recreation & Youth Programs, Moore worked with youth for 11 years as the substance-abuse prevention educator for Syracuse Model Neighborhood Facility, Inc., facilitating group meetings and programming for participants.