Visions FCU opens contact center in Reading, Pennsylvania

Visions Federal Credit Union (FCU) has recently opened a new contact center in Reading, Pennsylvania.

Employees at the new site assist with remote-banking services, including phone transactions, loan applications, and Live Chat instant messaging for members using digital banking and other financial services in both English and Spanish.

Visions FCU, which is headquartered in Endwell in Broome County, held a formal opening event at the Reading office on Oct. 12.

As it expands into Berks County, Pennsylvania, the credit union says it invested in renovation to a space in downtown Reading as part of “efforts to revitalize” the area. 

The newly renovated facilities include call-center resources, video-access pods, conference rooms, break rooms, and a private fitness center as an employee benefit.

Visions’ future plans for the building include a new branch near the food court, expected to open in 2023, the credit union said.

“Adding these services and employment opportunities, we’re a true resource for the downtown community. We’re here. We’re invested in Reading, and there’s so much more to come,” Charles McKinney, Visions’ assistant VP of the contact center, said during the grand opening. “We have enough office space here for up to 65 people and we want Reading’s finest. Come join the Visions family.” 

Visions says it has local job openings with “competitive” pay and benefits for contact-center advisers, branch personnel, and other positions. More information is available at: visionsfcu.org/careers.